Support
Find answers below or reach out to our team.
FAQ
Frequently asked
Frequently asked
questions
- Is WP Comply an overlay?
- No. Overlays add a JavaScript widget that masks problems. WP Comply fixes your actual HTML source code server-side. The FTC fined overlay companies for false claims. We take the opposite approach — real fixes, real compliance.
- What WCAG criteria does it check?
- Currently: missing alt text (1.1.1), heading hierarchy (1.3.1), form labels (1.3.1, 4.1.2), link purpose (2.4.4), and page language (3.1.1). We add new rules with every update.
- Do I need an OpenAI API key?
- Only for Pro's AI features (alt text generation). The free scanner works without any API key. Most sites spend $5-20/month on OpenAI API for alt text generation.
- Will this make my site fully WCAG compliant?
- No automated tool can guarantee 100% compliance. WP Comply addresses the most common violations and generates documentation of your efforts. We recommend combining it with a manual audit for full compliance.
- Does it slow down my website?
- The free version has zero frontend impact. Pro's runtime fixes add ~1ms of server-side processing with caching. No JavaScript is loaded for visitors.
- What if I'm not satisfied?
- We offer a 14-day money-back guarantee. If the plugin doesn't work as described on your site, contact us for a full refund.
- Does it work with WooCommerce / Elementor / page builders?
- Yes. WP Comply scans the final rendered HTML, so it works with any theme or page builder.
- What languages is the plugin available in?
- WP Comply is translated into 16 languages: English, Spanish, French, German, Italian, Portuguese (Brazil), Russian, Ukrainian, Arabic, Japanese, Chinese (Simplified), Dutch, Turkish, Persian (Farsi), Polish, Indonesian, and Korean. The plugin automatically uses the language set in your WordPress settings.
Still need help?
Pro customers receive priority email support. Free users are welcome to reach out — we respond to all inquiries within 48 hours on business days.